Six important ways to value your customers over the phone

PERSONAL INTEREST IN THE CALLER Adding a personal touch to every phone call will show your customer that you care about them and the reason they called you. ESTABLISH AN EMOTIONAL CONNECTION Make sure you are showing care and empathy when speaking to your customers. If they are upset about something take the time to figure out exactly what’s wrong and how you can help. USE ACTIVE LISTENING Don’t assume you know why the customer is calling, actively listen to […]

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